Frequently Asked Questions
GENERAL INFORMATION
What is Reviews Matter?
Reviews Matter is a platform that helps in getting, managing and sharing trusted reviews in order to help businesses improve their services and grow their customer base.
How does Reviews Matter work?
We get reviews from verified customers, providing you with valuable insights and feedback to enhance your business operations and customer satisfaction.
Services and Features
How do I get reviews with Reviews Matter?
Simple! You are given a dedicated review link which allows you to capture customer reviews. This review link can be sent out through our platform via SMS, Email, Whatsapp or you can print of the QR code and display it anywhere you like.
We also have an inbuilt feature which follows up with any customer that didn’t leave you a review within 3 or 7 days to push them to leave you a review.
How does Reviews Matter get me positive reviews?
Your review link, the link you will be sending to your customers has a star review barrier page. Based on the star rating a customer gives you it will show a private feedback form (1-3 stars) or a page to leave you a public review on any of your integrated accounts (4-5 star reviews).
We also have an inbuilt feature which follows up with any customer that didn’t leave you a review within 3 or 7 days to push them to leave you a review.
Does Reviews Matter offer any integrations with other platforms?
Yes, ReviewsMatter.co integrates with popular platforms like Google, Yelp, and Facebook to streamline your review management process.
Can I add other integrations once I sign up with Reviews Matter?
Yes, absolutely. We have a custom integration feature which allows you to insert the link of the site you would like to get reviews from. Customers that give you a 4-5 star rating will be shown this review option along with any of your other integrations.
You can customise nearly everything! Complete customisation of your review link, logos, social sharing colours to match your branding, features that will be shown on your website widgets and much more!
Yes, more positive reviews can help improve your Google ranking by boosting local SEO, increasing click-through rates, enhancing trust and credibility, providing fresh content, and contributing to social proof.
Pricing and Billing
What are the pricing plans available?
We offer multiple pricing plans to suit different business needs. You can view detailed pricing information on our Pricing Page.
Is there a free trial available that I can use?
Yes, of course! We offer a 30-day free trial for new users to explore our product and see the benefits firsthand. After your trial ends, you will be charged the subscription you choose, and you can always cancel before then. You can check a free trial for 30 days.
How do I update my billing information?
You can update your billing information by logging into your account, going to the billing section on the left sidebar. This will eventually get you to the customer portal https://checkout.reviewsmatter.co where you can update your credit card. Please note that if you have not logged into the customer portal before, then you will need to login to https://billing.stripe.com and get your login info using the email you use to start the trial. Any questions please let us know.
How can I upgrade or downgrade my plan?
You can update your billing information by logging into your account, going to the billing section on the left sidebar. This will eventually get you to the customer portal https://checkout.reviewsmatter.co where you can update or cancel your plan. Please note that if you have not logged into the customer portal before, then you will need to login to https://billing.stripe.com and get your login info using the email you use to start the trial. Any questions please let us know.
Are there any fees for changing my plan?
There are no additional fees for changing your plan, but the cost will be adjusted based on the new plan’s pricing.
Can I switch back to my previous plan after upgrading or downgrading?
Yes, you can switch back to your previous plan at any time, provided it is still available. Changes will be reflected in your next billing cycle.
Search Engine Rankings
Search engines, like Google, take into account the quantity and quality of reviews as a ranking factor.
Feedback and Improvement
Online reviews provide valuable feedback from customers, offering insights into what is working well and what could be improved.
Reputation Management
Managing and responding to reviews, both positive and negative, allows you to maintain a positive online reputation and address any issues that may arise.
GET REVIEWS
BECAUSE THEY MATTER!
Customers often pay close attention to star ratings. A study by Spiegel Research Center found that displaying reviews can increase conversion rates by 270%.
Don’t underestimate the impact of positive reviews – they can make or break your business. Get Reviews Matter today and take control of your online reputation!
SHARE REVIEWS
BECAUSE THEY MATTER!
A survey by ReviewTrackers found that 63.6% of consumers are more likely to check online reviews on Google before visiting a business.
Showcase glowing customer reviews, don’t underestimate the power of positive reviews – get Reviews Matter today and take control of your online reputation!
YOUR NEW REVIEW MANAGEMENT PLATFORM.
With Reviews Matter, you’ll be able to attract and retain loyal customers like never before. Plus, that’s not all! You can also enjoy additional benefits such as:
All In One Platform
Digital Marketing Tool
Google Search Influence
Social Media Integration
App Store Integration
White Label Option
👇
NO CONTRACT ATTACHED
You can get ahead of your competition.
Ready to skyrocket your small business or brand? Look no further than Reviews Matter! Our all-in-one solution is designed specifically for your product or service, helping you effortlessly manage your online reputation (or we can do it for you), and get discovered by more customers.
Take control of your online presence and showcase the positive feedback that sets you apart. Take control of your online reputation!
